Read some of our client comments on various situations they have faced, and how we have helped them get their lives 'back to normal'

Shower Drain Problem

Water Restoration in home

Clinic with Standing Water

Furnace Malfunction

Washer Hose Burst

Basement Back Up

And Many, Many, Many More Cleaning Testimonials Here

You were just lifesavers!  Our shower didn't drain properly and flood a 5' by 5' section of the den and into the storage room.  We tried to deal with it ourselves, but in desperation we called Yellow Van.  Thank goodness we did.

Benefit:  Guidance.  We never had a flood problem before and didn't know what to do.  Your men came right out with fans and told us what to do.  I love that device that can sense wet drywall.

Your men were so kind, capable and trustworthy.  It was a pleasure to work with them.  They saved our carpet and our sanity.  We can't tell you how much we appreciate your men and your company.

Kathy

Date: 4/13/2010

Dear Sir:

We would like to acknowledge the outstanding workmanship and professionalism shown during our recent water damage, and restoration. We have publicly said accolades about your service and technicians.  Your salesperson was quick with his response and assessment of the situation.  The technician's workmanship is superior. The drywall repair looks fantastic; he was thorough and very professional with his time.  We had our living area carpets cleaned as well as the restoration work done and those look, feel and smell great.  Your men certainly give your company a great reputation.

Charlotte

[Our clinic] started seeing patients in our brand new facility.  Moving from cramped quarters into a spacious setting was wonderful, not only for the employees but also for our patients.

Now move the clock forward [eight months], and imagine coming to work and finding 1-3" of water throughout the entire building and trying to figure out which way to turn for help.  I made a call to Yellow Van and they arrived with a crew and their equipment within 2 hours of my call.  Considering they were coming from Grand Island to Hastings, I feel that was fantastic and welcomed them with open arms and cold wet feet.

They took over with proficiency and expertise removing over 1200 gallons of water within 4 to 5 hours of their arrival.  They set up dehumidifiers and fans to help dry the building and later brought in dryers to speed up the process. 

Throughout this entire process, the crew answered our many questions, worked around our situation (which included actively seeing patients throughout much of this time).  When the building was considered "dry", they cleaned the areas as best they could and removed their equipment.

I would say that one of the things that has impressed me the most is that on top of their Class A job of handling our immediate problems with the water, they continued to work with us long after the building was dry and the equipment removed.  They were present when the insurance adjuster started to do walk-throughs, offered very helpful suggestions and solutions to get the restoration started and underway.

I know, without a doubt, that if I am ever in a similar situation again, Yellow Van and their certified employees will be my first choice for help.  Also, I will not hesitate to contact them for other services I may need or advice that they would be able to offer.

Thank you Yellow Van for your immediate help, courtesies shown and friendship offered.

Mary

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Yellow Van was called upon to clean my house because my furnace malfunctioned and filled my house full of smoke and soot.  The next day they were at my house to see what had to be done.  Due to the flooding in the surrounding areas, it took them a couple days to get back to my house to start cleaning.

Once they started the job they did not quit until they were finished.  The first day, two young men cleaned the furnace ducts.  They were very efficient and polite.  They were busy the entire day and never just stood around.

On the second and third day, two ladies came and cleaned the walls, ceiling, woodwork, and whatever else needed cleaned.  They also cleaned the blinds and took the curtains to the cleaners.  These ladies did an excellent job and were very thorough.  Again, they worked hard and did not waste any time. 

The last day two young men came and cleaned the carpets and upholstered furniture.  In about three hours, they had everything spic and span.  When they finished there was only a clean house smell, not a chemical smell.

Yellow Van Cleaning Services did an excellent job.  I was very pleased with the efficient, effective work they did.  I would recommend them to clean for anyone.  Thank you workers and all.

Mae

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A water hose to the clothes washer burst in our new home.  We had lived in the new home just 4 months and we had a mess!  Water was pouring into the main floor utility room, kitchen, dining room, and living room.  And to make matters worse, water was running through floor heat vents into the basement which was partially finished.  In a panic, we immediately knew we couldn't handle this catastrophe ourselves and thought of Yellow Van Cleaning Services.  A quick phone call and they were here within an hour with a truck load of fans, dehumidifiers, vacuums, and other assorted equipment.  What a relief to see them pull up into the driveway as we were fruitlessly working away with a shop vac and broom!  Two men immediately assessed the situation and before we knew it water was being vacuumed up, fans going, and our rapid heartbeats had returned to almost normal!  Within four hours, most water had been removed and the fans and dehumidifiers were going.  They even had equipment to remove water that had seeped under the kitchen cabinets and then blow in fresh air!

Over the next 5 days, Yellow Van daily checked the equipment and checked humidity with special instruments in the floor, trusses, studs, walls, etc.  After the humidity and moisture in the structural components was reduced to normal, they moved appliances, etc. back into the house.

Yellow Van and their people were very professional, thorough and efficient in taking care of this mess!  We would not hesitate to call them again and can confidently recommend them to others needing this service.  They were lifesavers!  Thank you Dave Keiter and your Yellow Van Crew.

Jim & Kay

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Dear Dave,

This is a difficult letter to write.  Not that I have complaints about your company.  Far from that.  Your people are wonderful.  They are all thoughtful and helpful in every way. 

I have, essentially, lost half my house.  It is grievous to think about.  And I have to think about it if I am to write it down.  Until today I have been working outdoors every possible day to repair and restore my yard that was torn up from my back door to the barn when the new septic system was put in.  I would rather plant flowers or mow grass than deal with my ruined basement.

I wish to commend you and your staff on your compassionate and timely response to my unfortunate situation.  When a very heavy rainstorm collapsed my septic tank, leaving a 10 foot deep hole beside my house and causing waste and water to back up into my basement, I had no idea what to do.  This was 10 A.M.  My neighbor said to call Yellow Van.  "They are the best and they are available 24/7."

She also gave me the name of a good septic service.

I called Yellow Van.  Your company was overwhelmed with calls at this time, but they put me on their list immediately and thought helpers could be out the next day to evaluate and to spray anti-microbials. 

I could not contact the recommended septic service.  Their phone was always busy.  So I called another business.  They sent a person to "pump out the septic tank to prevent further backup into the basement."  He came about 4 P.M.  He couldn't pump out anything!  He said, "The mud that was in the hole had to go somewhere.  It went inside the collapsed tank."  He couldn't get his hose out of the tank, so he reversed his pump.  The hose came out.  He said I would need a new septic tank.  His boss would give me an estimate the next day.  And he left.

Then my neighbor and I looked in the basement.  Now sewage was coming out of the bathroom sink, toilet and toilet tank, and floor drain in the furnace room.  Waste had shot up to the top of the shower stall and all over the shower door.  Waste was clear across the bedroom carpet and also into the office.  We could hear water running.  We didn't know where it was coming from.  Maybe rainwater was coming in.  I called the septic service whose employee had just left and told him this.  He said he couldn't do anything about it, that he would be out in the morning to bid on a new septic tank.  I repeated, "Water is running in the basement.  What is it?"  He said I should have told his driver before he left.  Well, I didn't know the problem before he left.

So now the original problem had escalated.  I finally was able to contact the recommended septic service.  This gentleman came, found the source of the running water and stopped it.  Waste that blew into the house from the first person's pump had clogged the toilet so it couldn't shut off.  This water had by now spread the waste throughout the basement, contaminating everything.  It was about 7 P.M.

It was still raining.  Bad roads made it impossible for Yellow Van to get here the next day.  I went to my daughter's home at Hershey NE for five days, waiting for the weather to clear.  During this time, Yellow Van kept in touch with me by phone.  As soon as I got back home, they were here to spray.  An excellent crew worked here the next 3 days to remove all contaminated floor coverings, paneling, sheet rock and furniture.  These cheerful guys made me feel like everything would be O.K. someday, even if I did lose half of my house.  They left dehumidifiers running for another 5 days to be sure all was completely dry.  And it is.  All air ducts and returns have also been cleaned.  I know my house is safe from mold and it is healthy to live here.

I have learned a valuable lesson.  Recommendations are important.  I certainly recommend Yellow Van.  Thank you so much.

Sincerely,

Anne L.

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